What types of payment are accepted?
Our website accepts orders using Visa, MasterCard, American Express and Discover cards by paypal.com. By phone, we can also accept Money Orders and Wire Transfers. Sorry, we do not accept C.O.D. orders.
To place your order using a Purchase Order, please call us at 1-512-381-5444. Generally, we will only accept purchase orders from previous business customers, Government agencies, Schools and large well-rated businesses.
What is your shipping/delivery policy?
Your delivery method will be confirmed on the acknowledgment email we send to you after processing your order.
Most of our chairs are shipped via UPS or FedEx Ground. In certain cases, for large chairs that ship fully assembled, we will ship via a common carrier truck line. Common carrier deliveries differ from UPS or FedEx Ground deliveries in that you will need to be present at the time of delivery to sign for your package as well as carry it in from the tailgate of the truck. This is often referred to as "tailgate delivery". If needed, we can arrange for the carrier to call 24 hours prior to delivery so that you will know when to expect them.
If you have stairs, special needs or require inside delivery, please give us specific details in the "Shipping Instructions" area on the Shipping page while submitting your order or call 1-512-381-5444 . If there are complications or additional costs because of your needs, we will contact you. Please email us or call 1-512-381-5444 if you have any questions.
Is sales tax charged?
No sales tax. Wow, really? Unless you are in Texas, yes. We would not charge it in Tennessee, but they make us. To make it up to Texasens, we will give you a hug or a cookie if you buy from us.
What is your guarantee?
The warranties of our chairs range from 31 days to lifetime warranties. Most warranties cover full replacement of parts for at least two years.
What is your return policy?
Office Chairs:
We understand that picking a chair online can be hard, so we created the 31 Day Money Back Guarantee. If for any reason you wish to return your chair, simply call us at 1-512-381-5444 for a return authorization number (RA). Many of our products are offered with free shipping. Please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. You will also be responsible for shipping the merchandise back to us. All returns must be in the original condition and packaging. All returns of more than five chairs will be subject to a thirty-five percent restocking fee. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy.
Damaged claims must be reported within 24 hours of delivery. A picture of the damaged item is required, no exceptions. Damaged merchandise must be received back in warehouse before any replacement/ refund can be issued on chairs. All original packaging material, boxes and documentation must be kept for the return on damaged items. FedEx or UPS will not pick up merchandise if it is not in its original packaging. Minor assembly is required for each chair. Adjustment and performance check should be done upon receipt of merchandise / Task Chairs. If merchandise is found to be defective after 31 days, we will not be able to accept the return. Any cancellation of in stock items is subject to a 8% cancellation fee.
All Other Items:
Buychairsonline.com 31 day return policy only applies to office chairs. If a manufacturer has a written return policy or agrees to take an item/s back then the customer can send the applicable product back to that factory but is responsible for all restocking fees and shipping costs in both directions. Please call us for questions regarding your specific products. Because of the product's nature, any item that is custom built or custom manufactured cannot be returned. We have no return policy for any used office product’s, only if we have sent you written return policy from International Office Products, LLC.
How do I cancel my order?
All order cancellations must be made in writing. Please call or email us to cancel an order. If an order has already been made (fabric cut) and/or shipped a 45% restocking charge will be incurred. Fabrics are cut specifically to order and CANNOT BE CANCELLED once fabric is cut without a restocking charge.
Please Note: Orders which have already shipped will also be covered under our standard Return Policy.
Suggestions and Feedback
Have a suggestion about our site or products we carry? Would you like to leave feedback about a recent experience you’ve had while shopping with BuyChairsOnline.com? Please use our contact form to send us a note.
